Our Care Team

Nicole was born with a passion for Veterinary Medicine. She learned the ropes of the profession very early in life. By age 21 she had learned and worked all positions of the hospital (except for DVM). In 1996, she became the Hospital Administrator and General Manager. Since then, she has been key in facilitating gold-standard care to the Pets and Pet Owners of London ever since!

When Terra started looking for a career change, she knew she wanted something that promoted a positive, family-oriented environment. Since she had always worked closely with other people, she also knew that a career that involved helping others would be ideal. Here at Firth Veterinary Hospital, she gets both of those perks, plus an added bonus: the satisfaction of caring for the Pets and owners of the London area!

When Rachel was a child growing up in Mississauga, she fondly recalls all the animals her father would bring home. There was one pet in particular – a cat named Bobo – who joined the family as a kitten when Rachel was just born. There were many times over the years when Bobo got lost, sick, or injured during his adventures, but the family would go through the greatest lengths to get him back and keep him healthy up until his last days at 18 years old. This experience taught Rachel the power of the human-animal bond and to this day, she still thinks about Bobo when meeting new patients.

Bella’s journey into the veterinary profession was a deeply personal one, shaped by a blend of experiences and a genuine love for animals. It all started with her grandfather, who was a veterinarian. Spending time with him on his farm in Nicaragua opened Bella’s eyes to the world of animal care and sparked a passion within her. As she grew older, Bella sought out opportunities to immerse herself in the world of animal welfare, whether that meant ensuring her pets at home were happy and healthy, or helping the wildlife she’d encounter. Now, she enjoys the privilege of caring for animals and making a difference in their lives every single day. It's a dream come true!

Bio coming soon.

Bio coming soon.

For Melanie, caring for animals has always come naturally. Growing up in Thunder Bay, Ontario, she was often the person neighbours turned to when an injured animal appeared—quietly tending to them, creating space for healing, and doing whatever she could to help. That instinct to care stayed with her, even as her early career led her to work with children, where advocacy, patience, and clear communication became second nature.

A defining moment came after Melanie lost her beloved dog. Her heart wasn’t ready to adopt again, but the need to care was still there. She began fostering dogs for a local rescue, watching frightened, neglected animals slowly regain strength and trust. Seeing those transformations—how consistent care could change an animal’s entire outlook—made it clear that helping pets and their families was where she belonged.
When Melanie relocated to the London area, she made the decision to fully pursue that calling. She joined Firth Veterinary Hospital in June 2025, drawn to its positive culture and commitment to compassionate care. As a Client Advocate, Melanie is often the calm, reassuring presence clients rely on. She greets families, provides updates on hospitalised pets, and explains diagnoses and treatment plans in clear, supportive terms during what can be stressful moments.

What Melanie values most is being a voice for those who cannot speak—whether that is a nervous pet or a worried client. Helping families navigate care decisions and seeing pets return to health is deeply rewarding for her.

Outside of the clinic, Melanie reconnects with nature to recharge. She enjoys hiking with her three rescue dogs—Chester, Georgy, and Gus—and spending time with Stella, her Devon Rex cat who prefers shoulder rides over cat beds. Whether outdoors, gathered around a firepit with friends, or caring for her ever-growing collection of houseplants, Melanie brings the same steady compassion to every part of her life.

Noah has known for most of his life that he wanted to pursue a career in animal welfare. A naturally nurturing and compassionate individual, this career path seemed a perfect match. Veterinary care can be more challenging than human medicine, which is also part of the appeal for Noah. As a medical assistant here at Firth Veterinary Hospital, Noah is one step closer to his ultimate goal of becoming a vet and is loving every moment and milestone along the way!

As a child growing up in London, Ontario, David Webster spent countless hours helping his grandfather and godparents on their farms. This experience fostered both a passion for animals and a fascination with science that only grew stronger, year after year. His role as a medical assistant at Firth Veterinary Hospital allows him to combine both of these passions and experience them on a daily basis!

Bio coming soon.

Amber grew up in the country on her grandfather’s dairy farm. This upbringing fostered a deep and lasting love for all creatures, big and small. Amber knew from an early age that she wanted to work with animals professionally one day.

Sophia Pitts began her journey at Firth Veterinary Hospital the same way she began her journey into veterinary medicine—by jumping in with both feet. Originally joining the team as a veterinary technician student on externship, Sophia’s passion and drive stood out immediately, and she was hired on the spot after graduation. But her path to animal care didn’t start there—it took a global detour first.

When Katelyn was a young girl, she would excitedly tag along whenever her family dogs were taken to the vet. She fell in love with the veterinary world way back then, and decided that it was something she wanted to devote her life to in the future. Now, many years later, she’s a medical advocate at Firth Veterinary Hospital, so it’s safe to say that she’s living out her childhood dream!

Hani was born and raised in Tehran, Iran, where she developed a love of animals and passion for medicine from a very young age. Diagnosing diseases and finding the right treatments are some of the most rewarding activities for her. Treating animals, especially pets, brings Hani immense fulfillment. She just adores them!

Megan has always felt a deep connection to animals and had a huge interest in caring for them. While completing her co-op placement at a veterinary clinic in London, she developed a passion for educating clients about the health of their furry family members and how to provide them with the best care. Becoming a Client Advocate at Firth Veterinary Hospital was a natural transition and the perfect fit for what Megan was looking for!

Bio coming soon.

Bio coming soon.

Bruna grew up on her family’s farm in Brazil, surrounded by animals that depended on the people caring for them. From an early age, she was the first to step in whenever an animal became sick or injured. Helping them never felt like an obligation. It simply reflected who she was. As the years passed, her family often told her she was meant to become a veterinarian, and in 2020 she graduated and began living that dream.

After completing a five-year Doctor of Veterinary Medicine program and a small animal clinical care residency in Brazil, Bruna moved to Canada to continue her education as a Veterinary Technician student. She joined Firth Veterinary Hospital in June 2026, where she enjoys combining her previous experience with new approaches to patient care. She especially enjoys collecting samples, caring for hospitalised patients, spending time with cats and dogs, and building trusting relationships with their owners.

One patient still inspires her today. During her clinical training in veterinary school, a young mixed-breed dog named Safira arrived after being hit by a car. She had suffered a severe brain injury, and her future looked uncertain. The hospital came together to provide the care she needed despite financial challenges. Watching Safira recover from a coma and eventually find a loving home reminded Bruna that every life deserves a chance and that compassion can change outcomes.

Outside the hospital, Bruna enjoys reading and discovering that every book she finishes in English marks another personal milestone. She also enjoys movies and television series with her husband, who shares her excitement about building a future in Canada. Their family includes two dogs, Dara and Zaira, as well as a cat named Chica. Bruna hopes to become a permanent resident, raise a family, and continue advocating for animals wherever life takes her. Her cheerful personality also shines through her playful attempts to translate Portuguese expressions into English, creating moments of laughter that she happily shares with everyone around her.