Our Careteam

Operations & Practice Manager
Nicole was born with a passion for Veterinary Medicine. She learned the ropes of the profession very early in life. By age 21 she had learned and worked all positions of the hospital (except for DVM). In 1996, she became the Hospital Administrator and General Manager. Since then, she has been key in facilitating gold-standard care to the Pets and Pet Owners of London ever since!

Nicole attended St. Lawrence College to complete the Veterinary Practice Management Program. She effectively combines her education and wealth of practical experience to provide the best possible care for the area’s Pet Owners. Nicole is particularly passionate about developing a team filled with excitement and positive influence to effectively deliver amazing care to the Patients and Clients of FVH. She still thrives in spending time “up close and personal” with the hospital’s clients, patients and staff to stay in touch with the ongoing needs of both clients and patients as well as the practice. Continuing education conferences and seminars are also important to ensure she continues growing and thriving both personally and professionally.

Nicole resides in London with her husband and their two young daughters, Livia and Lexxi. As a family, they love going for walks and spending plenty of time outdoors. Nicole also enjoys playing the piano, singing, photography, exercising, and staying active in her church community.
Client Relations Manager
When Terra started looking for a career change, she knew she wanted something that promoted a positive, family-oriented environment. Since she had always worked closely with other people, she also knew that a career that involved helping others would be ideal. Here at Firth Veterinary Hospital, she gets both of those perks, plus an added bonus: the satisfaction of caring for the Pets and owners of the London area!

Terra was born here in London, but grew up in the small nearby town of Dutton, Ontario. She worked in various fields before deciding to make a change—when she saw an advertisement in the newspaper for a position in a veterinary hospital, Terra knew it was the perfect fit! She became a member of the Firth Veterinary Hospital family in October of 2007 and couldn’t be happier. Terra especially enjoys welcoming New Clients & Patients to the hospital, and getting to know owners’ beloved Pet companions. She also enjoys setting up canine obedience classes for Dr. Firth!

Terra currently lives in St. Thomas with her husband Jeff and their young daughter Paige. When she isn’t spending quality time with her family and friends or tending to the needs of London’s Pets here at the hospital, Terra loves to enjoy the great outdoors including visits to the beach. She also enjoys being an active part of the London Down Syndrome Association Family.
Senior Client Advocate & Online Store Manager
Danielle was very young when she decided that she would one day work hands-on with animals. She’s always wanted to devote herself to bettering the lives of not only pets, but the people who care for them as well. That’s why Danielle became a veterinary professional! She’s a proud member of Firth Veterinary Hospital’s Client Advocate team.

Danielle is a London native and graduated with honors from Sheridan College’s animal care program. She launched her career at a local boarding facility, where she would care for pets for six years. When the time came for a change, Danielle knew that she wanted to transition into a hospital setting—she jumped at the chance to join the Firth Veterinary Hospital family, and she’s been a part of the clinic team since July of 2018.

Here at the hospital, Danielle finds that she loves soaking up knowledge from the clinic’s support staff and veterinarians, and she especially likes watching puppies and kittens grow and mature over time. Danielle’s favourite part of her job, though, is getting to know clients and patients on a personal level.

Away from the office, Danielle enjoys boating and hiking in the outdoors, practicing hot yoga, riding roller coasters, and spending quality time with her family, boyfriend, and dogs. She has three canine companions: Archie, a Bichon Frise/Poodle mix who volunteered alongside Danielle as a therapy dog; Greta the lovable and loyal Labrador Retriever/Mastiff mix; and a purebred Beagle, Hazel, whose favourite pastimes include making new friends at the dog park and sleeping under the covers every night.
Assistant Client Advocate
Client Advocate & Medical Assistant
As a little girl, Dani wanted to spend as much time as she possibly could around dogs and cats. She was also curious about the medical and healthcare needs of the earth’s creatures. Why not combine her passion for pets and her interest in the medical world, Dani thought, by working in the veterinary field? She couldn’t be happier to continue her journey in animal care as a part of the Firth Veterinary Hospital family.

Dani is from Brazil, where she is actually a licensed veterinarian. She’s currently working on validating her diploma here in Canada. While the paperwork goes through, she wanted to keep helping as many pets as she possibly could—that’s why Dani joined the Firth Veterinary Hospital team. She’s been a part of the clinic family since late 2020, and serves as a Medical Assistant and Client Advocate.
Medical Assistant & Physio Therapist
Leonardo has been fascinated by medicine and science ever since he was a young boy. He always wanted to learn more about how animals’ bodies worked so that he could keep the earth’s wonderful creatures happy and healthy. What better way to do that, he thought, than by becoming a veterinary professional? Leonardo is thrilled to continue his journey here at Firth Veterinary Hospital!

Originally from Brazil, Leonardo graduated from the University Methodist of Sao Paulo in 2009 and earned his specialization in veterinary acupuncture in 2012. He worked as a veterinarian in Brazil until 2018, when he and his wife decided to relocate to Canada. He’s been here ever since! Leonardo is now a Veterinary Technician and Pet Advocate here at Firth Veterinary Hospital and couldn’t be happier with his choice.

Medically, Leonardo’s favorite aspect of veterinary care is neurology, and he loves to watch patients respond positively after the correct treatment is administered. He’s particularly proud of the way his acupuncture skills have helped pets—he’s given several companions the ability to walk again thanks to his expertise!
Registered Veterinary Technician/Medical Advocate
As a young child, Jill Baker’s parents marveled at how much animals were drawn to her. (The feeling was mutual, by the way.) Fast forward several years and that innate connection, along with an unquenchable thirst for knowledge, led Jill to officially pursue a career in the veterinary industry. In addition to adoring her patients, she also appreciates playing an integral role in the human animal bond. Helping people care for their furry family members is her lifelong passion!

While working toward her diploma in Veterinary Technology at the University of Guelph, Ridgetown Campus, Jill began her journey as a Client Care Representative at an integrative veterinary clinic. From there, she progressed to a Veterinary Assistant role before ultimately graduating with distinction in February 2021.

In her current role as a Vet Tech, Jill loves being a calm, comforting presence for animals who are often anxious and confused in the hospital setting. Educating clients on how best to care for their loved ones brings her great joy. A self-professed nerd through and through, Jill is always striving to learn new skills and expand her existing knowledge.

Currently, Jill resides just west of London with her beautiful and brilliant little boy, a watermelon-obsessed Golden Retriever named Jack, a sly cat named Max, who loves to steal food right off the plate, and a tarantula named Racy (a.k.a. ‘Ms. Piggy’ due to her voracious appetite).

In her spare time, Jill enjoys traveling, playing video games and walking with her son and Golden Retriever in the forest behind their home. She also loves to read and watch movies - especially anything scary. Jill’s greatest achievement thus far has been completing her education while simultaneously working and parenting through a pandemic.
Registered Veterinary Technician
Veterinary Medical Assistant
Aside from her passions for science, problem-solving, and continual learning, Kennedy decided to join the veterinary profession for one simple reason: she knows that the bonds we share with our pets are irreplaceable. She wants to do everything in her power to preserve those connections by keeping our companions happy and healthy. Kennedy serves as a Medical Assistant here at Firth Veterinary Hospital while studying veterinary medicine in college—soon, she’ll be a veterinarian herself!

Kennedy was born and raised in London, Ontario, then moved to Guelph in 2015 to start her education at the University of Guelph, studying to earn her degree in animal biology. She applied to the Ontario Veterinary College during her third year of university and gained early admittance for the fall of 2018. Kennedy has been working toward her Doctorate of Veterinary medicine ever since, and is thrilled to supplement her coursework with real-world experience here at the hospital!

Kennedy has been a member of the team since April of 2018, and has a particular interest in diagnostic testing. Her favourite parts of the job, though, are socializing with clients and seeing owners’ reactions when their beloved companions are returned to full health.

When she has a spare moment between her rigorous veterinary studies and her shifts here at the clinic, Kennedy likes swimming (she was even a certified lifeguard for five years!), curling up with a good book, and spending quality time with family. Back home, her mother and brother share their home with two cats: Fatty, who loves playing fetch, and Skinny, whose favourite pastime is carrying the family’s shoes to different parts of the house.
Medical Assistant
Medical Assistant - Summer
As a child growing up in London, Ontario, David Webster spent countless hours helping his grandfather and godparents on their farms. This experience fostered both a passion for animals and a fascination with science that only grew stronger, year after year. His role as a medical assistant at Firth Veterinary Hospital allows him to combine both of these passions and experience them on a daily basis!

David’s journey began at the University of Guelph, where he majored in Zoology before spending two summers working in a dog kennel. During his second year at the kennel, he also started volunteering at a Salthaven Wildlife Rehabilitation Clinic in his free time – something he continues to do to this day. Professionally, David enjoys assisting with surgery as he finds it incredibly fascinating to watch and be a part of such a challenging and delicate process.

At home, David is a pup-parent to two labradoodles: Hunter and Chloe, both of whom believe they are lap dogs. In his spare time, David loves participating in sports and has recently taken up playing tennis with his Dad. He also loves working with wildlife, which he does every weekend through his volunteer work at the wildlife rehabilitation center.


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