Our Care Team

Some experiences stay with a person long after they happen. For Sophia, one of those moments came when her grandparents' dog became seriously ill. After receiving veterinary care, the family eventually learned the original diagnosis had been incorrect. By the time the right answers were found, they were faced with the heartbreaking decision to say goodbye. Although the loss was difficult, it changed the way Sophia viewed veterinary medicine. It showed her how much compassion, careful attention to detail, and clear communication matter to both pets and the families who love them.

That experience sparked an interest that continued to grow. During Grade 11, Sophia joined Firth Veterinary Hospital through a co-operative education placement. What began as an opportunity to explore a potential career quickly became much more. At the end of the semester, she was offered a part-time position and was excited to continue learning alongside a team that encourages questions, shares knowledge, and supports her growth every day.

As a Client Advocate, Sophia enjoys helping with patient care while learning something new every day. She appreciates being surrounded by experienced team members who are always willing to teach and help her develop new skills. Every interaction gives her a deeper understanding of animal care and strengthens her desire to continue exploring a future in the veterinary profession.

Born and raised in London, Ontario, Sophia is proud of her Salvadoran family heritage. After years of convincing her parents to welcome a dog into the family, they finally adopted Rambo, a lovable goofball who enjoys camping trips, beach adventures, and spending time outdoors. Outside the hospital, Sophia enjoys playing guitar, practising archery, reading, and camping. She is also proud to have earned honour roll for the past three years, reflecting the same dedication and curiosity she brings to every opportunity.

For Brooklynn, the dream of becoming a veterinarian is deeply connected to a childhood friendship she will never forget. Growing up, she shared her life with an Irish Wolfhound and Black Labrador mix who had been by her side since she was born. He was there for life's biggest milestones, from her first steps to her first day of school. When he passed away, Brooklynn realized just how much one animal could shape a person's life. That experience inspired her to dedicate herself to helping pets live healthier lives because she knows every animal is someone's cherished companion.

Brooklynn joined Firth Veterinary Hospital as a co-op student after deciding to complete her required summer placement. The opportunity came through a recommendation, and she was excited to gain firsthand experience in a practice where she could continue building the knowledge and skills needed for her future career. With a special focus on client advocacy, she enjoys learning how every member of the veterinary team works together to support both pets and their families.

Her goal of becoming a veterinarian has guided many of her decisions. She began preparing while still in elementary school by building strong study habits and continued that focus throughout high school by choosing science-based courses and seeking advice from experienced veterinary professionals. Every step has strengthened her commitment to pursuing veterinary medicine.

Brooklynn is fascinated by the fast-paced environment of a veterinary clinic. While she enjoys observing surgeries and preventive care appointments, the greatest reward comes from meeting clients and knowing that helping a pet can have a lasting impact on an entire family.

Outside the clinic, Brooklynn enjoys baking, playing volleyball, and spending time with her four pets: Marner, Stella, Willow, and Yankee. Together, they continue to remind her why she chose a career devoted to helping animals and the people who love them.

Bruna grew up on her family’s farm in Brazil, surrounded by animals that depended on the people caring for them. From an early age, she was the first to step in whenever an animal became sick or injured. Helping them never felt like an obligation. It simply reflected who she was. As the years passed, her family often told her she was meant to become a veterinarian, and in 2020 she graduated and began living that dream.

After completing a five-year Doctor of Veterinary Medicine program and a small animal clinical care residency in Brazil, Bruna moved to Canada to continue her education as a Veterinary Technician student. She joined Firth Veterinary Hospital in June 2026, where she enjoys combining her previous experience with new approaches to patient care. She especially enjoys collecting samples, caring for hospitalised patients, spending time with cats and dogs, and building trusting relationships with their owners.

One patient still inspires her today. During her clinical training in veterinary school, a young mixed-breed dog named Safira arrived after being hit by a car. She had suffered a severe brain injury, and her future looked uncertain. The hospital came together to provide the care she needed despite financial challenges. Watching Safira recover from a coma and eventually find a loving home reminded Bruna that every life deserves a chance and that compassion can change outcomes.

Outside the hospital, Bruna enjoys reading and discovering that every book she finishes in English marks another personal milestone. She also enjoys movies and television series with her husband, who shares her excitement about building a future in Canada. Their family includes two dogs, Dara and Zaira, as well as a cat named Chica. Bruna hopes to become a permanent resident, raise a family, and continue advocating for animals wherever life takes her. Her cheerful personality also shines through her playful attempts to translate Portuguese expressions into English, creating moments of laughter that she happily shares with everyone around her.

Bio coming soon.

For Melanie, caring for animals has always come naturally. Growing up in Thunder Bay, Ontario, she was often the person neighbours turned to when an injured animal appeared—quietly tending to them, creating space for healing, and doing whatever she could to help. That instinct to care stayed with her, even as her early career led her to work with children, where advocacy, patience, and clear communication became second nature.

A defining moment came after Melanie lost her beloved dog. Her heart wasn’t ready to adopt again, but the need to care was still there. She began fostering dogs for a local rescue, watching frightened, neglected animals slowly regain strength and trust. Seeing those transformations—how consistent care could change an animal’s entire outlook—made it clear that helping pets and their families was where she belonged.
When Melanie relocated to the London area, she made the decision to fully pursue that calling. She joined Firth Veterinary Hospital in June 2025, drawn to its positive culture and commitment to compassionate care. As a Client Advocate, Melanie is often the calm, reassuring presence clients rely on. She greets families, provides updates on hospitalised pets, and explains diagnoses and treatment plans in clear, supportive terms during what can be stressful moments.

What Melanie values most is being a voice for those who cannot speak—whether that is a nervous pet or a worried client. Helping families navigate care decisions and seeing pets return to health is deeply rewarding for her.

Outside of the clinic, Melanie reconnects with nature to recharge. She enjoys hiking with her three rescue dogs—Chester, Georgy, and Gus—and spending time with Stella, her Devon Rex cat who prefers shoulder rides over cat beds. Whether outdoors, gathered around a firepit with friends, or caring for her ever-growing collection of houseplants, Melanie brings the same steady compassion to every part of her life.

Bio coming soon.

Sophia Pitts began her journey at Firth Veterinary Hospital the same way she began her journey into veterinary medicine—by jumping in with both feet. Originally joining the team as a veterinary technician student on externship, Sophia’s passion and drive stood out immediately, and she was hired on the spot after graduation. But her path to animal care didn’t start there—it took a global detour first.

Bio coming soon.

Hani was born and raised in Tehran, Iran, where she developed a love of animals and passion for medicine from a very young age. Diagnosing diseases and finding the right treatments are some of the most rewarding activities for her. Treating animals, especially pets, brings Hani immense fulfillment. She just adores them!

Amber grew up in the country on her grandfather’s dairy farm. This upbringing fostered a deep and lasting love for all creatures, big and small. Amber knew from an early age that she wanted to work with animals professionally one day.

Noah has known for most of his life that he wanted to pursue a career in animal welfare. A naturally nurturing and compassionate individual, this career path seemed a perfect match. Veterinary care can be more challenging than human medicine, which is also part of the appeal for Noah. As a medical assistant here at Firth Veterinary Hospital, Noah is one step closer to his ultimate goal of becoming a vet and is loving every moment and milestone along the way!

Bella’s journey into the veterinary profession was a deeply personal one, shaped by a blend of experiences and a genuine love for animals. It all started with her grandfather, who was a veterinarian. Spending time with him on his farm in Nicaragua opened Bella’s eyes to the world of animal care and sparked a passion within her. As she grew older, Bella sought out opportunities to immerse herself in the world of animal welfare, whether that meant ensuring her pets at home were happy and healthy, or helping the wildlife she’d encounter. Now, she enjoys the privilege of caring for animals and making a difference in their lives every single day. It's a dream come true!

When Rachel was a child growing up in Mississauga, she fondly recalls all the animals her father would bring home. There was one pet in particular – a cat named Bobo – who joined the family as a kitten when Rachel was just born. There were many times over the years when Bobo got lost, sick, or injured during his adventures, but the family would go through the greatest lengths to get him back and keep him healthy up until his last days at 18 years old. This experience taught Rachel the power of the human-animal bond and to this day, she still thinks about Bobo when meeting new patients.

Bio coming soon.

Megan has always felt a deep connection to animals and had a huge interest in caring for them. While completing her co-op placement at a veterinary clinic in London, she developed a passion for educating clients about the health of their furry family members and how to provide them with the best care. Becoming a Client Advocate at Firth Veterinary Hospital was a natural transition and the perfect fit for what Megan was looking for!

When Katelyn was a young girl, she would excitedly tag along whenever her family dogs were taken to the vet. She fell in love with the veterinary world way back then, and decided that it was something she wanted to devote her life to in the future. Now, many years later, she’s a medical advocate at Firth Veterinary Hospital, so it’s safe to say that she’s living out her childhood dream!

As a child growing up in London, Ontario, David Webster spent countless hours helping his grandfather and godparents on their farms. This experience fostered both a passion for animals and a fascination with science that only grew stronger, year after year. His role as a medical assistant at Firth Veterinary Hospital allows him to combine both of these passions and experience them on a daily basis!

Bio coming soon.

Nicole was born with a passion for Veterinary Medicine. She learned the ropes of the profession very early in life. By age 21 she had learned and worked all positions of the hospital (except for DVM). In 1996, she became the Hospital Administrator and General Manager. Since then, she has been key in facilitating gold-standard care to the Pets and Pet Owners of London ever since!

When Terra started looking for a career change, she knew she wanted something that promoted a positive, family-oriented environment. Since she had always worked closely with other people, she also knew that a career that involved helping others would be ideal. Here at Firth Veterinary Hospital, she gets both of those perks, plus an added bonus: the satisfaction of caring for the Pets and owners of the London area!