Our Care Team

Nicole attended St. Lawrence College to complete the Veterinary Practice Management Program. She effectively combines her education and wealth of practical experience to provide the best possible care for the area’s Pet Owners. Nicole is particularly passionate about developing a team filled with excitement and positive influence to effectively deliver amazing care to the Patients and Clients of FVH. She still thrives in spending time “up close and personal” with the hospital’s clients, patients and staff to stay in touch with the ongoing needs of both clients and patients as well as the practice. Continuing education conferences and seminars are also important to ensure she continues growing and thriving both personally and professionally.

Nicole resides in London with her husband and their two young daughters, Livia and Lexxi. As a family, they love going for walks and spending plenty of time outdoors. Nicole also enjoys playing the piano, singing, photography, exercising, and staying active in her church community.

Terra was born here in London, but grew up in the small nearby town of Dutton, Ontario. She worked in various fields before deciding to make a change—when she saw an advertisement in the newspaper for a position in a veterinary hospital, Terra knew it was the perfect fit! She became a member of the Firth Veterinary Hospital family in October of 2007 and couldn’t be happier. Terra especially enjoys welcoming New Clients & Patients to the hospital, and getting to know owners’ beloved Pet companions. She also enjoys setting up canine obedience classes for Dr. Firth!

Terra currently lives in St. Thomas with her husband Jeff and their young daughter Paige. When she isn’t spending quality time with her family and friends or tending to the needs of London’s Pets here at the hospital, Terra loves to enjoy the great outdoors including visits to the beach. She also enjoys being an active part of the London Down Syndrome Association Family.

Rachel’s journey as an RVT began shortly after joining the workforce and realizing that a regular office job just wasn’t for her. She completed her RVT certification at Sheridan College and spent five years working at a local clinic where she gained valuable experience and knowledge from her amazing team and mentors. From there, she moved onto another clinic where she had the opportunity to work with pocket pets – something she quickly learned she is passionate about. Rachel is excited to combine her RVT knowledge with the HR skills she gained during the pandemic to contribute to the exceptional care that the Firth team delivers to all patients and clients.

Clinically, Rachel has a special interest in hematology. Ironically, she grew up with a fear of blood, yet today processing blood samples is one of her favorite technical skills. She also enjoys surgical monitoring and recovery as it puts her attention to detail to the test and allows her to be there for patients to ensure that they feel comfortable and cared for throughout the day.

Outside of the clinic, Rachel is fur mom to a sweet cat named Stella, who enjoys napping, cuddling, and snacking, and loves to be patted and spoiled with attention. In her spare time, Rachel enjoys kayaking the waters of Ontario, hiking (especially Decew Falls), and mastering new poses in hot yoga. Fun for Rachel consists of spontaneous adventures, road trips, and anything to do with nature. Her most memorable trip to date was to Tobermory, where she explored the Grotto, took a glass bottom boat to Flower Pot Island, and discovered amazing beaches and places to kayak along the way.

Before joining the Firth Veterinary Hospital team, Bella worked in landscaping. Even in that role, she found herself drawn to, and fascinated by, the many critters and creatures that she’d encounter on a daily basis. When she decided to make a career change and follow her heart toward the veterinary field, Bella came across an ad seeking a receptionist here at Firth. Given her natural desire to help both humans and animals, the role seemed to be the perfect fit! Professionally, Bella enjoys interacting with patients and helping their owners in any way she can.

When she’s not busy greeting patients and clients, and running our busy front desk, Bella resides with her parents, brother, and two pets: a dog named Roary, and a cat named Sage. The two are still in the process of getting to know one another but are slowly becoming friends. In her spare time, Bella enjoys bringing Roary to Reservoir Park or for a drive down to Port Stanley, where they will grab dinner, walk the beach, and cap the night off with some ice cream (including a special pup cup just for Roary).

A defining moment came after Melanie lost her beloved dog. Her heart wasn’t ready to adopt again, but the need to care was still there. She began fostering dogs for a local rescue, watching frightened, neglected animals slowly regain strength and trust. Seeing those transformations—how consistent care could change an animal’s entire outlook—made it clear that helping pets and their families was where she belonged.
When Melanie relocated to the London area, she made the decision to fully pursue that calling. She joined Firth Veterinary Hospital in June 2025, drawn to its positive culture and commitment to compassionate care. As a Client Advocate, Melanie is often the calm, reassuring presence clients rely on. She greets families, provides updates on hospitalised pets, and explains diagnoses and treatment plans in clear, supportive terms during what can be stressful moments.

What Melanie values most is being a voice for those who cannot speak—whether that is a nervous pet or a worried client. Helping families navigate care decisions and seeing pets return to health is deeply rewarding for her.

Outside of the clinic, Melanie reconnects with nature to recharge. She enjoys hiking with her three rescue dogs—Chester, Georgy, and Gus—and spending time with Stella, her Devon Rex cat who prefers shoulder rides over cat beds. Whether outdoors, gathered around a firepit with friends, or caring for her ever-growing collection of houseplants, Melanie brings the same steady compassion to every part of her life.

Growing up with parents who are both doctors, Noah was influenced from a very young age about medicine and science. In April of 2024, he completed his Bachelor of Science degree in biology at Wilfrid Laurier University. He joined Firth in August of that same year to gain more hands-on experience prior to applying to veterinary school. Professionally, Noah likes learning new things and takes great pride in providing excellent patient care and client service.

Outside of the clinic, Noah has a mini goldendoodle named Penny who prefers to be around humans more than other dogs. Penny is a finicky eater and will often refuse to eat unless fresh chicken is added to her food. When he’s not busy playing with Penny or caring for patients, Noah enjoys swimming and being on the water. He recently took up whittling as a new hobby, and places great value on quality time spent with family and friends.

David’s journey began at the University of Guelph, where he majored in Zoology before spending two summers working in a dog kennel. During his second year at the kennel, he also started volunteering at a Salthaven Wildlife Rehabilitation Clinic in his free time – something he continues to do to this day. Professionally, David enjoys assisting with surgery as he finds it incredibly fascinating to watch and be a part of such a challenging and delicate process.

At home, David is a pup-parent to two labradoodles: Hunter and Chloe, both of whom believe they are lap dogs. In his spare time, David loves participating in sports and has recently taken up playing tennis with his Dad. He also loves working with wildlife, which he does every weekend through his volunteer work at the wildlife rehabilitation center.

Amber joined the Firth Veterinary Hospital team fresh out of school and hasn’t looked back since. In her role as veterinary technician, she enjoys performing blood draws, as it can tell you so much about what’s going on inside a patient.

Outside of the clinic, Amber has three pets of her own: a husky chihuahua mix named CiCi; a cat named Murphy, who decided he’d found his family when he showed up on the deck one day; and a rabbit named Doug who Amber adopted while in school.

While studying Health Sciences at the University of Waterloo, Sophia planned for a future in public health. During the pandemic, she returned home to London and began volunteering at a doggy daycare, where a registered veterinary technician introduced her to the world of animal medicine.

Today, Sophia thrives in Firth’s fast-paced, collaborative environment. She loves the high-stakes coordination that surgery requires and the deeply interconnected teamwork that keeps the hospital running smoothly.

At home, Sophia shares her life with Rosie, a French Bulldog who was surrendered and quickly became part of the family. By day, Rosie is a couch potato—but the second Sophia walks through the door, it’s zoomie time.

Outside the clinic, Sophia enjoys a variety of creative hobbies. She played violin for seven years and still finds comfort in instrumental music. She’s also an avid baker and loves exploring new arts and crafts projects—from sewing and crocheting to pottery and even piñata-making.

Sophia brings not just skill, but curiosity, kindness, and a deep commitment to her patients—qualities that make her a perfect fit at Firth Veterinary Hospital.

Katelyn will never forget her most exciting moment in the veterinary profession. She was awaken by a call at 1AM and hurriedly drove to the clinic to help a dog with an emergency c-section. She not only assisted in saving the puppies’ lives, she also got to see them eight weeks later when they came back for their first shots!

Helping save animal lives is just one of the many aspects that Kately enjoys about her job. She also loves prevention, from tick removal and to having a front-row view of the surgeries that take place.

Currently, Katelyn is a dog mom to a foxhound named Squid. She took the dog in after it had a broken hind leg as a 4-week old puppy, and nursed her back to health. She also has an adopted cat named Walter who won’t interact with anyone other than Katelyn’s dad - but everyone loves her, nonetheless!

In 2006, Hani was accepted into a veterinary medicine program in her hometown and completed her Doctor of Veterinary Medicine (DVM) after six years of study. Initially, she considered pursuing a PhD in clinical pathology, but during her internship, she realized her true passion was with companion animals. As a result, she continued her education and earned a PhD in small animal internal medicine.

In September of 2023, Hani emigrated to Canada and has been working as a veterinary assistant while taking steps to obtain her Canadian veterinary license. In her current role, Hani finds taking care of animals in the hospitalization ward to be especially rewarding. Being able to witness their stages of healing firsthand is inspiring.

Outside of the clinic, Hani lives with her husband and their cat, Manouch, who they adopted from their hometown and treat like their son. In addition to animals, Hani’s other passions include yoga, hiking in nature, meditation, listening to podcasts, and recently, playing the tongue drum. Several years ago, she began a journey of self-discovery, seeking ways to quiet her mind and find inner peace.

Brooklynn joined Firth Veterinary Hospital as a co-op student after deciding to complete her required summer placement. The opportunity came through a recommendation, and she was excited to gain firsthand experience in a practice where she could continue building the knowledge and skills needed for her future career. With a special focus on client advocacy, she enjoys learning how every member of the veterinary team works together to support both pets and their families.

Her goal of becoming a veterinarian has guided many of her decisions. She began preparing while still in elementary school by building strong study habits and continued that focus throughout high school by choosing science-based courses and seeking advice from experienced veterinary professionals. Every step has strengthened her commitment to pursuing veterinary medicine.

Brooklynn is fascinated by the fast-paced environment of a veterinary clinic. While she enjoys observing surgeries and preventive care appointments, the greatest reward comes from meeting clients and knowing that helping a pet can have a lasting impact on an entire family.

Outside the clinic, Brooklynn enjoys baking, playing volleyball, and spending time with her four pets: Marner, Stella, Willow, and Yankee. Together, they continue to remind her why she chose a career devoted to helping animals and the people who love them.

Megan’s initial goal was to enroll in a veterinary technician program after high school, but the pandemic sidelined her plans. Rather than do virtual lessons, Megan decided to get a job that would provide hands-on experience, so she joined the Firth team in March of 2021. In May of 2022, Megan relocated to Nova Scotia and transitioned to the role of Virtual Client Advocate and Lead Triage Advocate. Her favorite part of the job is building relationships and educating clients about the importance of preventative care.

When Megan moved out of her parents’ home, she brought with her two of the family’s cats: Patches and Ringo. She and her boyfriend Austin recently purchased their own home, and combined their fur family to include Austin’s cat, Artemis. All three kitties have unique personalities, with Patches being the troublemaker of the bunch. When she’s not working, Megan enjoys spending time with family, working in the garden, and going on walks or car rides.

That experience sparked an interest that continued to grow. During Grade 11, Sophia joined Firth Veterinary Hospital through a co-operative education placement. What began as an opportunity to explore a potential career quickly became much more. At the end of the semester, she was offered a part-time position and was excited to continue learning alongside a team that encourages questions, shares knowledge, and supports her growth every day.

As a Client Advocate, Sophia enjoys helping with patient care while learning something new every day. She appreciates being surrounded by experienced team members who are always willing to teach and help her develop new skills. Every interaction gives her a deeper understanding of animal care and strengthens her desire to continue exploring a future in the veterinary profession.

Born and raised in London, Ontario, Sophia is proud of her Salvadoran family heritage. After years of convincing her parents to welcome a dog into the family, they finally adopted Rambo, a lovable goofball who enjoys camping trips, beach adventures, and spending time outdoors. Outside the hospital, Sophia enjoys playing guitar, practising archery, reading, and camping. She is also proud to have earned honour roll for the past three years, reflecting the same dedication and curiosity she brings to every opportunity.

After completing a five-year Doctor of Veterinary Medicine program and a small animal clinical care residency in Brazil, Bruna moved to Canada to continue her education as a Veterinary Technician student. She joined Firth Veterinary Hospital in June 2026, where she enjoys combining her previous experience with new approaches to patient care. She especially enjoys collecting samples, caring for hospitalised patients, spending time with cats and dogs, and building trusting relationships with their owners.

One patient still inspires her today. During her clinical training in veterinary school, a young mixed-breed dog named Safira arrived after being hit by a car. She had suffered a severe brain injury, and her future looked uncertain. The hospital came together to provide the care she needed despite financial challenges. Watching Safira recover from a coma and eventually find a loving home reminded Bruna that every life deserves a chance and that compassion can change outcomes.

Outside the hospital, Bruna enjoys reading and discovering that every book she finishes in English marks another personal milestone. She also enjoys movies and television series with her husband, who shares her excitement about building a future in Canada. Their family includes two dogs, Dara and Zaira, as well as a cat named Chica. Bruna hopes to become a permanent resident, raise a family, and continue advocating for animals wherever life takes her. Her cheerful personality also shines through her playful attempts to translate Portuguese expressions into English, creating moments of laughter that she happily shares with everyone around her.